frequently asked questions
contact supportour products
How old do I have to be to purchase hive & mind products?
we require all of our customers are at least 21 years of age to purchase our products.
are these products safe to use with medication?
like any hemp-derived products or herbal supplements, we always recommend you speak with your primary care provider first about possible drug interactions.
Are these products lab tested?
at hive & mind, we put safety & transparency at the forefront of our operations. to be certain of our products safety & efficacy, we test them through certified third-party labs.
orders, shipping, & returns
when will I get my order?
orders have a processing window of 1-3 days. once shipped, your order should arrive within 1 week.
once an order leaves our warehouse, carrier shipment delays may occur due to factors outside of our control. contacting the carrier is the best way to get more insight into your package’s location & estimated delivery date.
where do you ship to?
with most of our products, we can ship anywhere within the continental U.S.
with our THCa products we do not ship to any state where it is restricted or illegal: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington
how do I start a return?
to file a claim, contact our team directly at contact@hiveandmind.com.
returns are judged on a case-by-case basis & are not guarenteed.
how do I track my order?
once you place an order online, an order confirmation & tracking number should be sent to your email within the processing window.
if you haven't received an order confirmation, reach out to us at contact@hiveandmind.com for help.